Shipping Import Customer Service Specialist

Customer Service Specialist, Import – Rutherford, NJ – To $22 p/h

 Responsibilities include:

 Dispatch delivery arrangement upon cargo/container final arrival at Container Freight Station (CFS) or Container Yard (CY) destination and obtain proof of delivery (POD) for all shipments and retain in the shipping file

  • Distribute daily update (Excel file) to assigned customers
  • Prepare the shipping file for billing upon completion of delivery
  • Contact overseas counterparts for additional information and custom broker
  • Preparation of documentation to issue checks for payment to the co-load carriers/ocean carriers
  • Respond to all email correspondence in a timely manner and incoming telephone calls to assist or direct calls
  • Create and distribute customer invoices
  • Create and update Standard Operating Procedures (SOP)
  • Assist with project cargo activities
  • Processes orders received by mail, fax, e-mail, EDI from customer or company employee
  • Compiles, sorts and verifies accuracy of data to be entered.
  •  Examines records such bills of lading and related documents and correspondence and informs customer of shipping dates, anticipated delays and any additional information needed by customer using e-mail and/or telephone.

 Requirements include:

  • Two years Customer Service experience in Import or similar type industries
  • Knowledgeable with computers, specifically Microsoft based applications
  • Proficient with Microsoft Excel
  • SAP experience preferred but not required
  • At least one-year experience processing orders, transactions and or requests
    Strong time management, multi-tasking, prioritization and organizational skills.
  • Previous customer service experience Logistics knowledge/experience

If qualified, please forward your resume to:

  • Accepted file types: doc, pdf, txt, docx, Max. file size: 2 MB.